Refund Policy
Refund Policy for SkillMetrica
At SkillMetrica, we strive to provide high-quality digital marketing education to all of our users. However, if you are not completely satisfied with your purchase, we want to ensure a fair process for requesting a refund. Please review the following terms and conditions for our refund policy.
1. Eligibility for Refund
We offer refunds only in specific circumstances, which are outlined below. To be eligible for a refund, the request must be made within 14 days from the date of purchase. Requests for refunds made after 14 days will not be eligible for processing.
2. Non-refundable Items
Certain purchases are not eligible for a refund, including:
- Any purchases made more than 14 days ago
- Digital content that has already been accessed or downloaded
- Courses or materials where the content has been fully consumed
- Services or subscriptions that have been activated
3. How to Request a Refund
To request a refund, please follow these steps:
- Contact our support team at [email protected] with the subject line “Refund Request”.
- Provide your purchase details, including the order number and the reason for your refund request.
- Submit your request within 14 days of your purchase date.
Once we receive your refund request, our team will review the information and process the refund within 5-7 business days if eligible. Refunds will be issued to the original method of payment.
4. Refund Method
If your refund request is approved, we will issue the refund to the same payment method used for the original transaction. Please note that it may take 5-7 business days for the funds to appear in your account, depending on your payment provider.
5. Late or Missing Refunds
If you haven't received a refund within the expected timeframe, please first check your bank account again or contact your credit card company. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund, please contact us at [email protected].
6. Modifications to This Refund Policy
We reserve the right to modify this Refund Policy at any time. Any changes to this policy will be reflected on this page with the date of the most recent update. Please review the policy periodically for any updates.
7. Contact Us
If you have any questions or concerns about our refund policy, or if you need assistance with your refund request, please don't hesitate to contact us. We are here to help.
Email: [email protected]